Privacy Policy

This Privacy Policy regulates the processing of personal data carried out on the website www.cristema.com (hereinafter also referred to as the "website").
Website users should carefully read this Privacy Policy whenever they intend to use the website, as it may be modified without prior notice (check the date of the update at the beginning of the text).

1. Definition

1.1 Personal data means information of any nature and on any medium, including sound and image, relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural or social identity.

2. Data controller and national supervisory authority

2.1 The organisation responsible for collecting and processing users' personal data, namely the categories of data collected, how they are processed and the purposes for which they are used, is Cutelarias Cristema, Lda, tax number 505432102 and head office at Rua dos Lameiros, Nº 577 e 605 4805-619 Guimarães, telephone number 253 576 487, email cristema@cristema.com.

2.2 National supervisory authority
The national supervisory authority is the National Data Protection Commission (CNPD):
Rua de São Bento, nº 148, 3º
1200-821 LISBON
geral@cnpd.pt

3. Types of personal data and purposes of processing

3.1 Accessing the website and browsing: accessing the website automatically collects a set of computer data, which is temporarily saved in special files and automatically deleted after a certain period. This data is collected for purely technical purposes, such as connection configuration, system security, technical network administration and website optimisation. The personal data collected for this purpose is as follows: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the file transferred; d) Volume of data transmitted; e) Indication of whether the transfer was successful; f) Data identifying the browser software and operating system; g) Website from which you accessed our website; h) Name of the Internet service provider.

3.2 Contact form: if you wish to contact Cutelarias Cristema, Lda directly via the website, you should fill in the form provided for this purpose, which can be found in the menu under "Contacts". You will be asked for some personal details such as your name, email address and location. The collection of this data is only intended to make it possible to respond to your request and provide you with the information you need.

3.3 Newsletters: Cutelarias Cristema, Lda offers visitors to its website the possibility of subscribing to a free newsletter service. The purpose of this service is to bring to the attention of its subscribers relevant information within the areas of interest covered by the services provided by Cutelarias Cristema, Lda. In order to take advantage of this service, you must provide your email address. You can unsubscribe from the newsletter service at any time by following the instructions at the end of each newsletter.

3.4 The User guarantees that the personal data provided to Cutelarias Cristema, Lda are true and becomes responsible for communicating any changes to them.

4. Providing data to third parties

4.1 Your personal data may be disclosed to third-party service providers that assist Cutelarias Cristema, Lda in carrying out its activity, such as website hosting services, brand management and product promotions. As far as possible, Cutelarias Cristema, Lda endeavours to ensure that the entities that have access to personal data are credible and offer high guarantees of protection, never being transmitted data beyond what is necessary for the provision of the contracted service.

4.2 In addition, your personal data may be disclosed to third parties in order to:
To fulfil requirements imposed by law or by the competent governmental or judicial authorities;
Satisfying requirements necessary to initiate or sustain legal proceedings or the defence in a lawsuit;
Your personal data may also be communicated to the police or judicial authorities, in accordance with applicable laws and regulations and upon a formal request by the authorities, for the purposes of preventing fraud against us (anti-fraud services).

5. How long your data will be kept

Your personal data will be kept for the period necessary to fulfil legal obligations. In the absence of a specific legal requirement, your personal data will be stored and kept for a period of 10 years.

6. Storage of your Personal Data

The personal data collected and processed by Cutelarias Cristema, Lda is stored on servers with limited access, located in controlled facilities.

7. Data transfers abroad

If the provision of certain services by Cutelarias Cristema, Lda implies the transfer of users' personal data outside Portugal, Cutelarias Cristema, Lda will strictly comply with the applicable legal provisions, namely regarding the determination of the suitability of such country with regard to the protection of personal data and the requirements applicable to such transfers.

8. Security measures

To prevent unauthorised disclosure or access and to ensure appropriate use of users' personal data, Cutelarias Cristema, Lda uses appropriate and reasonable physical, technical and administrative procedures to safeguard the information it collects and processes, in order to protect personal data against its dissemination, loss, misuse, alteration, unauthorised processing or access, as well as against any other form of unlawful processing.
To this end, in addition to using the HTTP protocol over an additional layer of security that uses the SSL/TLS protocol (HTTPS), its system encrypts information to ensure that it is not intercepted when transmitted over the network and has implemented authentication / access control systems (login and password) and the use of firewalls.

9. Cookies

This website uses cookies to improve its service. Some cookies are essential to ensure the functionalities provided, while others are intended to improve performance and user experience. You should not continue to access our website after the cookie alert if you do not agree to their use. For more information on the cookies used by this website and how to manage and modify them, please see our Cookie Policy.

10. Data subjects' rights

In accordance with current legislation, users have the right to access and rectify their personal data, as well as the right to request its deletion, object to its processing and obtain its limitation or portability to the extent applicable.

You can also object to your data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalised offers or services. In addition, you can ask to stop receiving marketing and advertising communications from us at any time.

These rights can be exercised by contacting Cutelarias Cristema, Lda. directly,
- by post: Rua dos Lameiros, Nº 577 e 605 4805-619 Guimarães - by e-mail: cristema@cristema.com

11. Link to social networks

We allow you to connect to social networks, but we are not responsible for their privacy and security policies. We recommend that you check them.

These are links to social networks external to #empresa that are subject to their own Privacy Policies. These networks may record information about users' activities on the Internet, including on our website.

We recommend analysing the terms of use and privacy policies of these social networks to find out exactly how they use users' personal data, as well as the procedure for deleting or limiting the processing of this data.

12. Children

Cutelarias Cristema, Lda does not knowingly collect personal data from children under the age of eighteen. If you are under the age of eighteen, please do not provide us with personal data. If you believe that a minor has provided #empresa with personal data, please contact us and we will endeavour to delete this personal data from our databases.

13. Applicable law

In the event of any dispute or claim of any nature relating to this website, Portuguese law shall apply, irrespective of any conflict of applicable laws. Without prejudice to filing a complaint with the national supervisory authority identified in 2.2, the parties agree that all legal actions or proceedings arising out of or in connection with this Privacy Policy shall fall within the jurisdiction of the Portuguese courts and agree to submit any dispute relating to this matter to the jurisdiction of the Judicial Court of the District of Guimarães.

14. Updates to this Privacy Policy

This Privacy Policy is subject to change. The date of the last update to this document is indicated in the legend "Updated on" in the header of this document. Changes to this Privacy Policy will take effect when they are published on the website.